Warranty Policy

At ktcplay.eu, we prioritize customer satisfaction and strive to provide high-quality products. As part of our commitment to excellence, all products purchased from our website come with a comprehensive one-year warranty period.

Our warranty covers defects that may arise due to faulty materials or workmanship of the product. This ensures that you can have peace of mind knowing that your purchase is protected against any manufacturing defects that may occur.

However, it is important to note that our warranty does not cover certain circumstances.

• Firstly, any damage caused by the owner when attempting to fix or alter the product themselves is not covered. This includes any unauthorized modifications or repairs that may compromise the integrity of the product.
• Secondly, our warranty does not extend to damage caused by misuse, neglect, alterations, or unauthorized repairs. It is crucial to use our products in accordance with the provided instructions and guidelines to avoid any potential damage.
• Lastly, natural depreciation is not covered under our warranty. As products age and are subjected to regular wear and tear, some level of depreciation is expected. Our warranty is designed to address manufacturing defects rather than normal wear and tear.

If you encounter any issues with your purchase or have any questions regarding our warranty, we encourage you to contact us via email at [email protected] Our dedicated support team will be more than happy to assist you and provide the necessary solutions to ensure your satisfaction.