Shipping & Delivery

Shipping Methods & Cost

KTC ships with UPS, DHL, DPD, GLS, Registered Airmail for our deliveries.

Enjoy free shipping on all purchases from our store.

Shipping Area

Currently, our shipping service is limited to EU countries, excluding Cyprus, Malta, and certain remote islands.

Shipping Warehouses

The package will be shipped from a local warehouse in Europe.

Shipping Time

Ship from Estimated Shipping Time Order Processing Time
EU Warehouses 3-10 business days 1-2 business days

Note: The shipping time mentioned above is estimated and it may be influenced by distance, holidays, customs policies, political activities, etc.

Undeliverable Packages

Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to KTC as an undeliverable package. In the event that this occurs, please contact us at support@ktcplay.eu to make arrangements for reshipment.

Special Reminder

Please check your shipping address carefully before dispatch. If there are any errors, contact us at support@ktcplay.eu within 24 hours. After that, we cannot update the address once the package has been shipped.

Delivery Issues

If the tracking shows your order was delivered but you haven't received it, please first check around your home and verify your address details. If you still can't locate it, please contact our support team at support@ktcplay.eu . To assist you effectively and file a claim within the logistics period, please contact us within 25 workdays for GRL Logistics, or within 45 workdays for other logistics providers.

Thank you for your understanding and cooperation.

About Tax

Your order total will include the cost of the product, any applicable sales tax, and shipping fees if applicable. Please note that our website does not collect any taxes.The final amount will be displayed on the checkout page.

In rare instances, your government may levy customs fees on orders, for which you are responsible. We apologize for any inconvenience, but we have no control over customs authorities. Please contact your local customs office for more information on fees, duties, and taxes.